Shipping Policy

Thank you for choosing www.totinit.ca for your travel bag and wallet needs in Canada. This Shipping Policy outlines the terms and conditions related to the shipping of orders placed within Canada through our store. By making a purchase, you agree to comply with this policy.

  1. Shipping Destinations: We currently offer shipping to addresses within Canada only. We are pleased to inform you that we ship to both physical addresses and P.O. boxes across Canada. However, please note that for shipping to the United States, we do not deliver to P.O. boxes. For shipping and placing an order in the US, please visit our .com store totinit.com
  2. Order Processing Time: After placing an order, please allow 1 to 3 business days for order processing before shipment. We strive to process orders promptly, but please note that during peak seasons or promotional periods, there may be slight delays. You will receive a confirmation email with tracking information once your order has been shipped.
  3. Shipping Methods and Carriers: We offer several shipping methods for orders within Canada. The available shipping options, carriers, and associated costs will be presented at checkout based on your shipping address.
  4. Shipping Costs: Shipping costs are calculated based on various factors, including the weight, dimensions, and destination within Canada. The shipping charges will be displayed during the checkout process before finalizing your order.
  5. Delivery Time: Delivery times vary depending on the shipping method chosen and the destination within Canada. Estimated delivery times will be provided during the checkout process based on the information provided by the carrier. Please note that these are estimated times and unforeseen circumstances, such as natural disasters or extreme weather conditions, may cause delays beyond our control.
  6. Order Tracking: Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your package. To track your order, visit our website or the website of the respective carrier and enter the tracking number provided.
  7. Order Modifications and Cancellations: If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.
  8. Lost or Damaged Packages: We take great care in packaging and shipping your orders to ensure they arrive in excellent condition. However, if your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to initiate an investigation and resolve the issue to your satisfaction.
  9. Returns and Exchanges: For information regarding returns, exchanges, or our overall Refund Policy, please refer to our dedicated Return Policy page https://totinit.ca/pages/returns-exchanges
  10. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at support@totinit.com.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

Last updated: June 26, 2023