FAQ

Q: What materials are your cross-body bags, tech packs, and wallets made of?
A: Our cross-body bags, tech packs, and wallets are crafted from high-quality materials such as aluminium, nylon, polyester, leather, RPET, and canvas. The specific material may vary based on the product and its intended use.

Q: Are your cross-body bags, tech packs, and wallets water-resitant?
A: Yes, they are water-resistant!

Q: How do I clean my cross-body bag, tech pack, or wallet?
A: Our bags can be cleaned by wiping them down with a damp cloth and mild soap.

Q: Can I use your cross-body bags or tech packs as carry-on luggage on a plane?
A: Our cross-body bags and tech packs are designed to be compact and versatile, making them suitable for carry-on use. We advise checking with your airline to ensure compliance with their specific regulations.

Q: Do your cross-body bags, tech packs, and wallets come with a warranty?
A: Yes, we provide a warranty for all our products, including cross-body bags, tech packs, and wallets. The duration of the warranty may vary by item, covering defects in materials or workmanship. Please refer to the warranty page on our website or contact our customer service for detailed warranty information.

Q: How long does shipping take for cross-body bags, tech packs, and wallets?
A: Shipping times depend on your location and the chosen shipping method during checkout. We offer various shipping options, including expedited shipping for those who need their bags quickly. Estimated shipping times will be provided at the time of purchase.

Q: Can I return or exchange my cross-body bag, tech pack, or wallet if I'm not satisfied?
A: Absolutely! We have a hassle-free return policy. If you're not satisfied with your purchase, you can return or exchange your cross-body bag, tech pack, or wallet within a specified period (typically 30 days). Please refer to Returns and Exchanges on our website or contact customer for detailed instructions.

Q: Do you offer customization options for your cross-body bags, tech packs, or wallets?
A: Currently, we do not offer customization options for our cross-body bags, tech packs, and wallets. However, we are always open to feedback and suggestions from our customers.

Q: Are your products eco-friendly?
A: We are committed to sustainability, and we strive to offer eco-friendly options whenever possible. While our cross-body bags, tech packs, and wallets may not all be specifically labeled as eco-friendly, we are continuously exploring ways to incorporate sustainable materials and practices into our product line such as localized packaging.

Q: Can I use your bags for outdoor adventures?
A: Absolutely! Our bags are primarily designed for both travel and the outdoors. All of our bags are versatile to be used for outdoor activities such as hiking, camping, weekend getaways, and travelling. Look for features like durable materials and comfortable straps for added functionality.

Q: How can I contact your customer support?
A: You can reach our customer support team by live chat or filling out the "Contact us" form on our website.

Q: Are your bags suitable for international travel?
A: Absolutely! Our bags are designed with international travel in mind. They are compliant with most airline regulations and can be used as a carry-on. Please check with the bag size and weight restrictions of each airline to ensure suitability.